At Khanseries.shop, your satisfaction means everything to us. We work hard to ensure every product from Khanseries reaches you in perfect condition, exactly as described. However, we understand that sometimes situations may arise where you need to return a product or request a refund. This Refund & Return Policy clearly explains how refunds, replacements, and returns work on Khanseries.shop, so you can shop with complete confidence.
Eligibility for Returns
To be eligible for a return, the product must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- It should be returned with all original accessories, manuals, and packaging.
- The request must be raised within the return window, which is typically 7 days from the date of delivery.
- The product must be purchased directly from Khanseries.shop.
Products that do not meet these conditions may not qualify for a return or refund. Khanseries reserves the right to refuse returns that do not follow these guidelines.
Return Window
Most products on Khanseries.shop come with a 7-day easy return policy, applicable for:
- Wrong item received
- Damaged or defective product
- Missing accessories
- Product not functioning as described
For quality issues or technical problems, our support team may ask for a short video as proof to verify the issue before approving a return or replacement.
Non-Returnable Items
Certain products cannot be returned due to hygiene, usage, or safety reasons. These include:
- Opened earphones or earbuds
- Used personal-care items
- Items damaged due to misuse
- Products without original packaging
If the product is physically damaged after delivery, Khanseries may not accept the return unless it is reported immediately.
Replacement Policy
If your product is eligible, Khanseries offers free replacement under these conditions:
- The product is damaged on arrival
- It is defective or not working properly
- A wrong product was delivered
We will arrange a pickup from your address and send you a replacement product once the returned item is verified.
In some cases, replacement depends on stock availability. If a replacement is not available, Khanseries.shop will issue a refund.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval status. Refunds may take 3–7 working days to reflect, depending on your payment method.
Refunds will be issued:
- To the original payment method (UPI, card, wallet, net banking)
- As store credit if the customer prefers
Please note that Khanseries may deduct shipping fees if the return reason is not due to our fault.
Order Cancellation
You may cancel your order before it is shipped. Once shipped, cancellations are no longer possible.
If you still wish to cancel after shipment, it will follow the normal Khanseries.shop return process.
If payment was already made, refunds will follow the standard refund timeline.
Damaged or Missing Items
If your order from Khanseries.shop arrives damaged, defective, or incomplete, you must notify us within 24–48 hours of delivery.
We may ask for:
- Unboxing video
- Clear photos of the problem
- Order ID and invoice
This helps Khanseries process your claim quickly and fairly.
Shipping Costs for Returns
Return shipping is free if the return is due to:
- Wrong item delivered
- Damaged item
- Manufacturing defect
If the return is due to personal reasons (change of mind, wrong selection), return shipping charges may apply based on Khanseries policies.
Contact Us
If you need help with a refund or return, our support team is always here for you.
📍 Address: Jahangirpuri, B-Block,662/63, New Delhi, India
📧 Email: faizanali240565@gmail.com
🌐 Website: Khanseries.shop
Khanseries is committed to providing fair, honest, and hassle-free return support for all customers.
