At Khanseries.shop, we want your shopping experience to be smooth, fast, and completely hassle-free. Every product you order from Khanseries is carefully packed, checked, and shipped with complete care so it reaches you safely and on time. This Shipping Policy explains how delivery, dispatch, timelines, and tracking work at Khanseries.shop, so you always know what to expect when you place an order with us.
1. Order Processing & Handling Time
Once you place your order on Khanseries.shop, our team immediately begins the process of verifying, packing, and dispatching your items.
Normally, processing takes:
- 24–48 hours for confirmed orders
- Slight delays may occur during sales, festivals, or high-order days
At Khanseries, we aim to dispatch orders as quickly as possible while maintaining product safety and quality checks.
2. Shipping & Delivery Time
Delivery time depends on your location. On average:
- Metro cities: 2–3 business days
- Non-metro cities: 3–7 business days
- Remote or difficult areas: 7–10 business days
Once shipped, your package will be handled by trusted courier partners to ensure safe and timely arrival. Khanseries.shop always works with reliable logistics services for smooth delivery.
3. Free & Paid Shipping
Most orders on Khanseries.shop come with free shipping, especially on prepaid payments.
However, in some cases:
- Cash on Delivery (COD) may include a small service fee
- Remote-area delivery charges may apply
- Special packaging or high-value items may include extra cost
Any additional fee will always be clearly shown at checkout. Khanseries believes in complete transparency.
4. Cash on Delivery (COD)
COD may be available on selected pin codes.
Before choosing COD, please note:
- COD charges (if applicable) will be displayed at checkout
- Courier partners may call for address confirmation
- Please keep the exact amount ready at the time of delivery
Khanseries.shop may disable COD on orders that look suspicious or risky to prevent fraud.
5. Order Tracking
As soon as your order is dispatched, Khanseries will send you:
- A shipping confirmation email or SMS
- Your tracking ID
- The name of the courier partner
- A direct tracking link to follow the movement of your package
Tracking usually becomes active within 24 hours after dispatch.
If your tracking link is not updating, just contact the support team — Khanseries.shop will help immediately.
6. Incorrect or Incomplete Address
If the address provided is incorrect, incomplete, or unreachable:
- The courier may contact you
- Delivery may be delayed
- In some cases, the package may return to us
If the order returns to Khanseries, we will reship it after confirming the correct address. Extra shipping charges may apply if the mistake is from the customer’s side.
7. Delayed Deliveries
Although Khanseries.shop works with reliable couriers, delays may happen due to:
- Weather issues
- Transport strikes
- Public holidays
- Remote location
- Unexpected courier delays
In such situations, Khanseries will do everything possible to speed up delivery and keep you updated.
8. Lost, Damaged, or Tampered Packages
If your package arrives:
- Damaged
- Opened
- Tampered
- Or not delivered at all
Contact our support team immediately. Khanseries.shop may ask for:
- Photos of the package
- Unboxing video
- Order details
This helps us resolve the issue quickly with our logistics partner.
If verified, Khanseries will offer a replacement or refund based on the situation.
9. International Shipping
Currently, Khanseries.shop ships only within India.
If international shipping becomes available in the future, we will update this page.
10. Contact Us for Shipping Issues
For any issue regarding delivery, tracking, delays, or lost packages, feel free to contact us anytime.
📍 Address: Jahangirpuri, B-Block,662/63, New Delhi, India
📧 Email: faizanali240565@gmail.com
🌐 Website: Khanseries.shop
Your trust matters. Khanseries is committed to ensuring that your order reaches you safely, quickly, and smoothly — every single time.
